Biographies

Charles P. MacPherson

Charles is the founder of Charles MacPherson Associates Inc. and brings over 21 years experience in Household Management as the Major Domo for one of Canada’s most prominent families as well as his role as President of Charles MacPherson Associates for the past twelve years. In addition Charles recently successfully completed his term as Vice-Chairman of the International Guild of Professional Butlers and as a lecturer at The International Butler Academy in the Netherlands. Charles has consulted with both Residential Clients and Hospitality clients in Canada, the USA, UK, Europe and China in the areas of staffing, training, planning and managing and is recognized as a world authority in the Household Management and Butler fields respectively. In the past six months alone, Charles has completed assignments at some of the leading hotel properties in both China and France. Charles has also personally written the department standards and was the lead team trainer for Queen Mary 2 and Fouquette's Barrière Hôtel along with being the lead trainer for the Four Seasons Hotel in Shanghai, China.
In addition to his other full time duties at Charles MacPherson Associates Inc., Charles is currently writing “The Butler and House Manager’s Encyclopedia” which promises to be the definitive word on the subject.

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Scott B. Munden

Scott brings over twenty years experience in the Residential and Hospitality industries to Charles MacPherson Associates. Scott has worked as an advisor and consultant to many of Charles MacPherson Residential and Hospitality clients. Scott is also the product manager for the RMS software and has been closely involved in the development of the software and is now involved in the creation of the newest version of the software, which will be launched in the fourth quarter of 2008.  Scott attended University of Western Ontario where he received an honours degree in Arts and History and Queen’s University where he graduated with an MA in History and won the Queen’s Graduate Award for Academics.

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