Hotel Service through a Butler's Eye

Hotel Service through a Butler's Eye© is a training program that equips frontline hospitality personnel - doormen, front desk clerks, housekeepers, room service, etc. - with the tools and knowledge that assists them to deliver stellar service with the same keen and comprehensive attention to detail that defines five-star butler service.

Hotel Service through a Butler's Eye© is the logical next step after receipt of a 'Mystery Shopper' report.  You have the report. Now what do you do?

For example,

• The Butler's Eye provides the comportment and body language a doorman should have as guests are welcomed to your hotel
• The Butler's Eye polishes the language that a front desk clerk uses to check guests in and out of your hotel
• The Butler's Eye provides that extra attention to detail that elevates Room Service to In-Room Dining
• The Butler's Eye guides housekeepers to ensure that drapes are hanging neatly, clothes hangers are all facing in one direction and that turn-down service is flawless

In short, Hotel Service through a Butler's Eye© enhances the guest experience at each and every point of contact with hotel personnel.

Delivered on site at your hotel, Hotel Service through a Butler's Eye© is an invaluable training method for hotels that are seeking to either gain or maintain a specific star or diamond designation. The Butler's Eye increases guest satisfaction from arrival to departure by training staff to deliver a more cohesive and comprehensive approach to service.

For further information, please contact info@charlesmacpherson.com.