Hotel Butler Training

This course teaches all of the basic skills required for a hotel or resort to have an expertly-run Butler department.  The emphasis is on a good, solid skill set.

Whether you currently have a Butler department or want to install one, this course will establish the fundamental skills needed for your team to be successful.  But more importantly our program includes a “train the trainer” segment so that you can continue the process of improving the skills of your team on an on-going and cost effective manner.

Our Hotel Butler 101 program is delivered on site at your hotel or resort. The course can be delivered in five full days or more effectively over two weeks with ten half days, allowing staff to continue with their duties.

Why Choose Charles MacPherson Associates Hotel Butler 101 Program?

In today’s economy, service can be the differentiating factor in choosing a hotel. The Hotel Butler 101 course comprises ten individual classes that cover all of the practical skills needed to set your hotel apart and deliver Butler service at the highest level. These classes include:

• Setting the Scene in the General and Living Room areas

• Setting the Scene in the Bedroom and Bathroom areas

• First Impressions, Body Language and Guest Arrival

• Garment Care and Laundry

• Protocol and Etiquette

• Best Practices for Room Service

• Table Setting

• Food and Beverage Service

Our program is designed to ensure that the level of training meets the service needs of the hotel. The program can be tailored to the specific needs of individual hotels.

For further information, please email info@charlesmacpherson.com or call 212.877.6962 or 416.369.1146.